Contact Information
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519-661-3262
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Richard Ivey Building 2365
Expertise
- High Performance Work Practices
- Changing Union-Management Relations
- Call Centres
- Intensive Care Units
- Steel Industry
Research Publications
- To search for publications by a specific faculty member, select the database and then select the name from the Author drop down menu.
I joined the Ivey faculty in 1995 after finishing my doctoral studies in industrial relations at the Sloan School of Management, MIT. I also have undergraduate and Masters degrees from the Faculty of Commerce at UBC.
The focus of my recent research is on organizational routines in Canadian policing and how they enable organizations to pursue both efficiency and socially desirable outcomes. Earlier research has been funded by the Russell-Sage and Rockefeller Foundations (for research on work practices in the American hospital industry) and SSHRC (job quality in Canadian call centres, and care team interactions in Ontario ICUs). I have also been involved in a multi-year, SSHRC-funded Major Collaborative Research Initiative project entitled Rethinking Institutions for Work and Employment in the Global Era. Output from these projects has been published in leading academic and practitioner journals such as ILR Review, California Management Review and Journal of Management Studies.
At Ivey, I have taught MBA, EMBA and undergraduate courses in organizational behaviour and negotiations. My second year course, Interpersonal Negotiations, is consistently the most over-subscribed elective in Ivey’s HBA program. In the Executive Education area, I specialize in organizational issues – engagement, change, leadership effectiveness and high performance teams – for clients in a variety of sectors, particularly government and not-for-profit. Previously, I was Faculty Director of Ivey’s multi-year program with the City of London. I now am the Faculty Director of Ivey’s senior leadership development program for City of Calgary. I am currently Faculty Co-Director of CommunityShiftTM, a leadership development program designed exclusively for C-level leaders of Canadian charities and not-for-profit organizations, founded by KPMG Enterprise and Ivey.
Teaching
- Leadership
Programs Taught
- Executive Education
Education
- BComm, UBC
- MSc, UBC
- PhD, MIT
Experience
- Researcher at The Inter-University Research Centre on Globalization and Work (CRIMT or le Centre de recherche interuniversitaire sur la mondialisation et le travail): a Canadian-based inter-university research centre on the theoretical and practical challenges of institutional renewal for work and employment in a global era
- Doctoral Fellow, Center for Industrial Competitiveness, University of Massachusetts, Lowell
- Doctoral Fellow, Industrial Performance Center, MIT
Research/Course Development
- High Performance Work Practices in Knowledge Intensive Services
- Unions as Competency Creating Institutions